About
People, purpose & product

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We’re Here to
Help You Help Others

More than just a platform — we’re a team that believes in helping others thrive. Our journey is shaped by the people we support every day.



Explore Highlights

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50+ Team Members

A passionate team of 50+ support experts, product builders,
and designers committed to rethinking customer experience.

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Customer-First

We design every feature with your customers’ happiness in mind.

50+ Team Members

Located across two continents, our teams collaborate around the clock.

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System Uptime
1
M+
Tickets Resolved
1
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Businesses Onboarded
1
/7
Businesses Onboarded
Our Story
Where great service begins.


Built with Purpose
Engineered for
Tomorrow

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Who We Are

Powered by Talent.
Guided by Purpose.

With backgrounds in design, engineering, and growth,
we build future-ready solutions with human-centered thinking.

Our Mission

Empowering support,
one interaction at a time.

We’re on a mission to help teams deliver exceptional customer support through tools that are simple, scalable,
and built for real people.
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Our Vision

Reimagining the future
of customer care.

Our vision is a world where every customer experience feels personal, fast, and friction-free — no matter the size of your team.

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Jessica Felicio

Brand & Visual Designer
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Jimmy Fermin

Lead UX Researcher
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Frank Flores

Chief Operating Officer
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Aiony Haust

DevOps Specialist
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Brooke Cagle

Talent & Hiring Lead
Team
Built to lead

Meet the
Minds
Behind the Mission



Meet Our Team

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Learn
who we are
Build what matters
together


  • Driven by purpose

  • Human-first, always

  • Built for real impact


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