We’re Hiring:
Customer Experience Specialist
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London, UK -
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May 19,2025 -
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2 slots left
About the Role
We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.
What You’ll Do
- Provide responsive and friendly support via chat, email, and social platforms.
- Simplify complex issues into clear, human-friendly answers.
- Work closely with product, design, and support teams to improve the overall customer journey.
- Collect and relay feedback to help shape product improvements and feature development.
- Monitor support trends and help optimize internal support workflows.
What We’re Looking For
- 2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
- Excellent communication skills – both written and verbal.
- A calm, empathetic mindset and problem-solving instincts.
- Comfortable using modern tools like Intercom, Notion, Slack, and more.
- Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.
Why Join Us?
- Work with a passionate, remote-first team.
- Have a real impact on user happiness and retention.
- Grow with a company that values feedback, empathy, and transparency.
- Enjoy a supportive environment where your voice matters.
Ready to Apply?
If this sounds like the perfect fit for you, send us your resume and a short note telling us why you’d be a great addition to our team!
Perks and benefits
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Above-market pay -
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Flexible time off -
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Team retreats -
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Wellness stipend
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Premium healthcare -
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Free lunch, always -
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Top gear setup -
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Monthly team fun
Apply for this job
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Job Overview
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Position:
Customer Experience Specialist -
Type:
Full-time -
Team:
Support & Success -
Location:
London, UK -
Salary:
$68,000 – $92,000 USD/year -
Posted:
May 19, 2025
Ready to Apply?
Send your CV + a short note to:
careers@yourcompany.com
Or Apply Now